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Store Policies

What are your shipping rates? :
Our current shipping rate for standard Continental US shipping is $14.95 for all purchases up to $199.99. We offer free shipping for all orders of $200 or more.

Who pays for the shipping costs? :
Customer is responsible for the safe return of items in new, resalable condition in the original packaging with all tags attached. Customer also pays for the shipping of exchange items. Shipping costs are non-refundable.

Is there a restocking fee? If so, how much?:
$15 or 15% of sale price, whichever is greater + the shipping charges to send the merchandise to you. This can be waived or reduced upon approval by asking for store credit or an exchange.

Does this store offer refunds, store credit, and/or exchanges? :
We offer refunds, store credit or exchanges.  Some restrictions apply.  Please see exceptions to standard return policy below.

How much time does the customer have to make a return?:
15 days from receipt to have an authorized return delivered to our returns processing center.

How long does it take to process a refund?:
An average of 7 days.

How is the refund posted?:
Refunds posted within 60 days of the original payment are credited back to the original payment method. Refunds after 60 days from original payment are via First Data or company check.

Is an authorization number (RMA, RA, etc.) required before customer can return product?:
Yes - unauthorized and/or misdirected returns may be refused. Customer may email at cowboyleathershop@hotmail.com or call 202-298 8299

INTERNATIONAL BUYERS

We welcome international buyers. All International shipments we utilize USPS Priority Mail , USPS Parcel Post Mail is less expensive, but it is not tracking # provided at the Post Office, also we ship with Priority mail International with a tracking Number if you needed. The sales price and shipping does not include any Import Duties, and are solely the responsibility of the buyer. Import duties are normally collected by the delivery freight/shipping company or when the item is picked up by the customer. Please do not mistake or confuse these as additional shipping or freight charges. We DO NOT under-value our merchandise or mark them as "gifts" on the custom forms. US and International government customs regulations disallow such activity. Do not waist your time and ours by asking. ALL INTERNATIONAL ORDER'S POSTAGE IS NON-REFUNDABLE.     No Returns on International Orders

 

Are there exceptions to the standard return policy?:
Yes. Clearance items may be returned for exchange or store credit only. Custom-made items may only be returned if defective as determined by the manufacturer. Custom-made items include Lucchese series boots, exotic leather boots, and boots valued at greater than $300.00, and boots in non-standard sizes. 
Women's standard sizes: 6-10 in B or C width 
Men's standard sizes: 7.5 -13 in D, E, or EE width.


Shipping Information:
Orders within the continental US are usually shipped via UPS or US Postal Service. Orders to all other destinations are usually sent via USPS. Shipping times depend primarily on item availability - many of our items are made-to-order. Expedited shipping requests are handled on an individual basis. Additional fees may be required for international shipping of exotic leathers. Cowboy Western Wear will not falsify shipping documents or declare shipments as "gifts". International shipments may be subject to taxes, duties, or import fees that are charged on delivery. Check with your local postal service to see if any of these charges may apply to your shipment.

International orders in APO and AFO are subject to additional shipping fees.  This fees vary upon location and will be emailed to you for your acceptance.

-Insured/Signature Required delivery ensures that your package is delivered to you because someone must be present at the shipping address to sign for the package.
-For standard shipping methods the carrier will leave your package at your door.
-Georgetowcowboyboots is not responsible for lost or stolen packages.

Getting The Right Fit The First Time With Boots:
Shopping for footwear online may seem a little tricky. The staff at Cowboy Western Wear wants to use their years of experience to help you get the right fit the first time. If you are unsure of your size please call our customer service department and we will assist you. Often times we can send you a pair of similarly styled boots for you to try on before you make your final purchase. When you receive your boots please take care in opening the box. Wear clean socks of the thickness that you would normally wear with your boots. Stay on soft carpeting when walking in the boots so they do not become scuffed in the process. Please do not bend down in an effort to stretch a boot that you are not sure you are keeping. If it’s going to fit you will know just by walking in it.

Georgetowncowboyboots will only process one size exchange per customer before we recommend buying at a brick and mortar store so that you can try on the boot you will walk out with.